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Forms

Getting Started

To become a Facility Based or a Reseller CLEC within the EMBARQ™ territory, follow these steps:

Step 1

Obtain certification from the Public Utilities Commission in the state(s) where you plan to operate.

Step 2

Fill out the Negotiation Request form for the desired negotiations and e-mail it to the CLEC Account Negotiation Team.

Step 3

Once EMBARQ receives the completed CLEC Negotiation Request form, you will be e-mailed a CLEC Interconnection Agreement template, a pricing list for each state requested, and a 160-day letter.

Step 4

Once both parties have signed the Interconnection Agreement, an account manager will be assigned as your contact within EMBARQ for implementation services. Please see the Customer Contact section of this site for more contact information.

Start-Up Forms

To establish billing accounts for Competitive Local Exchange Carriers (CLECs), the following eight forms and/or documents must be completed and submitted to EMBARQ. CLECs will not be able to process any Access Service Requests (ASRs) or Local Service Requests (LSRs) until these documents have been received, approved and processed by your Sales Manager; and the deposit requirements fulfilled.

Required documentation:

Please submit copies of your original of the following two items:

  1. Public Service Commission (PSC)/Public Utilities Commission (PUC) Certification - a copy of the letter received from the appropriate state commission is required.
  2. Operating Company Number (OCN) - a copy of the notification from the National Exchange Carrier Association (NECA) is required. If you have not yet applied for an OCN, you may contact NECA at 888-221-6322.

Required forms:

Download the following forms and email them to your Sales Manager. Additionally, provide hard copies of those documents requiring a signature (if electronic signature is not available).

Name Description
Blanket Letter of Agency Authorize EMBARQ to process LSRs. This form does not relieve the CLEC of securing and maintaining end user customer authorization.
Certificate of Exemption Provide proof of Federal Excise tax exemption on Communications Services.
CLEC Contact Number for Mis-Directed End Users Contact list used by the EMBARQ business office when an end-user contacts EMBARQ instead of the CLEC.
CLEC Implementation Checklist: Facility-Based Establish a facility-based CLEC operation and account creation for service order activity. Data usage option preferences are also selected using this form.
CLEC Implementation Checklist: Porting Establish the porting only CLEC operation and account creation for service order activity.
CLEC Implementation Checklist: Resale Establish the resale CLEC operation and account creation for service order activity.
CLEC Implementation Checklist: Resale & UNE-P Establish the resale and UNE-P CLEC operation and account creation for service order activity.
CLEC Porting Contacts Required for each new CLEC. Allows for timely communication/removal of roadblocks on LNP activations, porting delays and after hours LNP escalations.
Local Service Forecast Required for each new CLEC or existing CLEC that wishes to become active in a new state to provide a local service forecast.
Network Outage Notification/Waiver Outage Due to parity reporting, it is mandatory that all CLECs complete either the report request or the report waiver forms.
Uniform Sales & Use Tax Certificate Provide proof of state and local sales tax exemption on Communication Services.

 

The following forms may be useful to you while purchasing services from EMBARQ.

Name Description
Bi-Directional Trunking Request Use this form to initiate the process to convert Reciprocal (RC12) and Local (RC14) trunks to Bi-directional (RC 16) trunks.
Billing Dispute Notify EMBARQ of billing disputes.
Bill Media Request Establish bill media preferences for invoices.
Collocation Application Establish a new collocation, augment a collocation, or decommission a collocation.
Collocation Direct Cabling LOA Request for collocation co-carrier direct cabling.
CSPRS Request Request user ID and password for access to CSPRS CLEC Performance Reports
Contact Form Required to establish new contacts, change existing contacts, select types of notifications and reports each contact is to receive from Danka.
Customer Service Records This form is used when seeking EMBARQ customer service records, and should only be used when records can not be obtained through the Integrated Request Entry System (IRES).
Dark Fiber Application This form is required to initiate the dark fiber application process with EMBARQ.
EEL Criteria Certification Letter In addition to the qualifying service criteria, a CLEC must provide certification that it satisfies the service eligibility criteria for each new or converted circuit to obtain EELs.
Facility Access/Photo ID Required to gain access to EMBARQ Property.
HOD/IRES Request Request access to the Integrated Request Entry System (IRES) or Host on Demand (HOD). These systems are used for processing electronic Local Service Requests (LSRs) and Access Service Requests (ASRs), respectively.
Interconnection POI Profile Initiate discussions about planned interconnection trunk arrangements in areas where the CLEC and EMBARQ will exchange local traffic.
Interconnection Trunk Forecast Required for each Point of Interconnection (POI). All trunks (local/intraLATA, reciprocal, interLATA and E911) required for each POI can be combined on one forecast report.
Investigation Request Form Request an informal investigation into an issue. The Service Performance team generally works the customer investigation within 10 business days or less.
Local Number Portability Bona Fide Request Request for porting a local telephone number.
Quote Request Request transport and special access services.
S25 Blanket Exemption Certifies that a Special Access Service purchased from EMBARQ is not interconnected with local exchange service.
Scheduled Maintenance Request Request scheduled maintenance.
Special Access Premier Term Discount Plan Agreement Establish, change or extend a Special Access Premier Term Discount Plan.
Special Access Revenue Volume Discount Plan Agreement Establish a Special Access Revenue Volume Discount Plan.
Special Access Term Discount Plan Agreement Establish, change or extend a Special Access Term Discount Plan.
Street Index Data Extract Request Request street information within EMBARQ service areas.
Traffic Study Request Request traffic studies.
Tower Floor Space Lease Application Used to request collocation or the rearrangement of radio frequency equipment at specific locations. Also used to request lease floor space in an EMBARQ building.

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